At Stickyhouse, we strive to provide you with the best shipping experience possible. Below is our detailed shipping policy to help you understand our shipping processes and timelines.

Processing Time

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

  • Shipping Charges: We are pleased to offer free shipping on all orders within the United States.
  • Delivery Time: After your order has been processed, delivery typically takes between 4-5 business days. Delivery times are estimates and do not include processing time.

Shipping Locations

  • Domestic Shipping: We currently ship to addresses within the United States, including Alaska and Hawaii.
  • International Shipping: At this time, we do not offer international shipping.

Shipment Confirmation and Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Carriers

  • We use a variety of shipping carriers to provide the best service possible. The carrier used for your order will depend on your shipping location and the size of your order.

Delivery Issues

  • Incorrect Address: Stickyhouse is not responsible for orders shipped to an incorrect address provided by the customer. Please ensure all shipping information is accurate when placing your order.
  • Lost or Stolen Packages: Stickyhouse is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Stickyhouse will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Damages

  • Stickyhouse is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Returns

  • For information about returns, please refer to our Return and Refund Policy